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Question: 1
A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX Workspaces? (Choose three.)
A. One-X Agent
B. Multimedia Contact Server only
C. Voice and Multimedia Contact Server without Avaya Media Server
D.Voice and Multimedia Contact Server with Avaya Media Server
E. Voice Contact Server only
Answer : C, D, E
Question: 2
AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?
A. Co-Browsing Snap-In
B. Web Chat Snap-In
C. Presence Snap-In
D. Context Store Snap-In
Answer: B
Question: 3
Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
A. Physical Mid-Range Server
B. Physical Entry-Level Server
C. VMware Mid-Range Server
D. VMware High-End Server
Answer : A
Question: 4
During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
A. Co-browse Snap-In
B. Multimedia Messaging
C. Messaging (AAM)
D. Context Store Snap-In
Answer: D
Question: 5
The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
A. MAC Address
B. Host ID
C. IP Address
D. Customer name
Answer: A
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